Refund policy

Return and Refund Policy

Due to the perishable nature of our fresh produce, Mason’s Farms L.L.C. does not accept returns of fresh Scotch Bonnet peppers or other perishable food products.

We want every customer to receive fresh, quality produce. If your order arrives damaged, spoiled, incorrect, or otherwise not in acceptable condition, please contact us as soon as possible after delivery and provide your order number along with clear photos of the product and packaging.

Local delivery is available within a radius of up to 6 miles from our Bronx fulfillment location, with a $25 minimum order and a $5 delivery fee. Orders are typically delivered within 1–2 business days. Please provide a valid phone number and any delivery instructions at checkout. We’ll contact you if additional information is needed.

 

Please report any damaged, spoiled, missing, or incorrect items within 24 hours of delivery and include your order number and clear photos of the product and packaging.

After reviewing the issue, Mason’s Farms L.L.C. may, at its discretion, provide a replacement, store credit, partial refund, or full refund when appropriate.

Orders that have already been shipped cannot generally be canceled.

Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.

Please contact us with any questions regarding an order before making a purchase